FAQ Page
Before reaching out, you might find the answer in our FAQ Page, where we cover shipping times, returns, and more!
💡 Still need help? Fill out the contact form below, and our team will assist you ASAP!
Frequently Asked Questions (FAQ) – TheTrendyNova
At TheTrendyNova, we aim to provide clear, transparent information about our services. Below, you’ll find answers to some of the most common questions our customers ask.
📦 Shipping & Delivery
📌 Where do you ship?
We ship worldwide! Whether you're in the USA, Canada, Europe, or beyond, we’ll deliver your favorite pet products right to your doorstep.
🚚 How long does shipping take?
We offer two shipping options:
- Standard Shipping: 5-12 business days (FREE)
- Express Shipping: 3-5 business days ($21 charge)
📍 Note: Shipping times vary depending on your location and customs processing.
📬 How do I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your package in real-time.
🔄 What if my package is lost or delayed?
If your order hasn’t arrived within the estimated timeframe, please contact us at trendynova4@gmail.com, and we’ll investigate the issue.
🔄 Returns, Refunds & Exchanges
📦 Can I return my order?
Yes! We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving it.
📌 What if I receive a damaged or defective item?
We’re sorry for the inconvenience! If you receive a damaged or incorrect item, please email us at trendynova4@gmail.com with a photo of the issue, and we’ll send you a replacement or a full refund.
💰 How do refunds work?
Refunds will be processed within 3-5 business days after we receive your returned item. The amount will be credited back to your original payment method.
📍 For more details, check our full Return & Refund Policy.
💳 Payments & Orders
📌 What payment methods do you accept?
We accept a variety of payment methods, including:
✅ Visa, Mastercard, American Express
✅ PayPal, Apple Pay, Google Pay
✅ Shop Pay & More
🛒 Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fast shipping. If you need to make changes, please contact us within 12 hours of placing your order. After this, we cannot guarantee modifications or cancellations.
📩 Still Have Questions?
If you didn’t find what you were looking for, feel free to contact us anytime at trendynova4@gmail.com.
📍 Customer Support Hours: Monday – Friday | 9 AM – 6 PM (EST)
🐾 Thank you for shopping with TheTrendyNova! We’re here to make your pet’s life happier and more comfortable.